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Around Neil Ward-Dutton / MWD in 10 questions

Neil Ward-Dutton from MWD Advisors

This week, it is my pleasure to welcome one of the Neils of MWD Advisors.com, only shortly after he kindly participated at our last IIAR Forum: Neil Ward-Dutton. Those two ex-Ovum analyst have founded MWD in 2005, and this year have hired two more analysts and launched their first continuous advisory services. They also have a blog called On IT-business alignment, and related thing.
  1. What are your coverage areas?
    At MWD we organise ourselves around two things: “IT competency areas” (like process management, governance, software delivery, collaboration and so on) and “disruptive trends” (things like SOA, SaaS, virtualisation, Web 2.0, and so on). In our model, these form a matrix that we try and cover. As well as helping to run the company my main job at the moment is to run our research programme in the process management competency area, and also help to lead our work in SOA.
  2. What are your opinions of the IT Analysis Marketplace and where do you see it going?
    How long have you got? This is a question I’ve spent many hours debating (mainly in bars at conferences). There’s a lot of talk, amongst both our vendor and enterprise customers, about dissatisfaction with the inflexibility, high prices and complexity of dealing with the big firms. However they still have a huge amount of momentum in the market and massive mindshare, and that isn’t going to change significantly any time soon I don’t think. I like to think of them as “the furniture” – we can’t compete with them directly; they’ll always be there. They’re a bit like IBM and Microsoft in the enterprise software market. Still, though, we see a lot of opportunity for firms like MWD which are prepared to think differently and work really hard to deliver great customer service. I was recently asked about the outlook for MWD, given the uncertain economic conditions, at an IIAR round table event. My response, which I’ll stick by, is that the quality of our work and our pricing structure mean that we find there’s no shortage of business out there for us – our main challenge right now is finding the resources to go after it in the most effective way.
  3. What’s your typical day like?
    Long. But fun. The best days are spent working with customers face-to-face, helping them solve problems, or working through ideas with my teammates; the worst days are spent doing back-office stuff
  4. How do you position your firm? What is your business model?
    We’re an advisory firm focused on helping organisations align IT and business, and maximise the business value they get from their IT investments. Our starting point in everything we do is that focus. When we started the business we decided we needed to build a community and a footprint in the market: so we decided to give all our research reports away for free for the first 3 years. So until this year, all our revenue came from one-on-one consulting – with vendors and with enterprises. We’ve just launched two subscription advisory services, though, and these offer a layer of “value added” research reports and interactive decision support tools separately from our free “guest pass” research library. These are pitched primarily at European enterprises, but we’re also selling them to vendors.
  5. What is your research methodology?
    We use f2f and phone-based primary research with vendors (looking at capabilities, directions, SWOT etc) and enterprises (uncovering perceptions, challenges, maturity, etc). Some of our enterprise research in done in partnership with Freeform Dynamics.
  6. Tell us about one good AR practice you’ve experienced or one good AR event you’ve atttended.
    At a big analyst event last year, held at a swanky hotel, we had beautiful weather but most of the sessions were scheduled in a set of dark, windowless rooms in the basement. In one breakout, the session leader said “sod it, let’s go outside”. So rather than stand up and give a prepared death-by-Powerpoint talk, he took a group of us outside. We sat by the pool and had a great, informal round-table discussion. He was prepared to go off-piste, and I think that he (and the rest of us) got much more out of the session as a result.
  7. What are your offerings and key deliverables?
    As mentioned above our big focus right now is our new annual subscription advisory and research services (we currently offer one focused on BPM, and another focused on collaboration). These provide a mixture of vendor capability comparison tools, European best practice research and case studies, European market maturity research and enquiry time. They have “open licensing” terms that allow anyone in a customer organisation to access the research and (if the customer wants) place enquiries. In addition to these packaged products we offer custom enterprise consulting services (strategy reviews, procurement assistance, benchmarking and best practice workshops primarily) and vendor consulting services (quarterly strategy/messaging review retainers, competitive intelligence input, speaking at customer/partner events, and some very tightly-controlled creation of vendor-neutral thought leadership papers). We’re always developing new ideas, so check back regularly!

  8. Any hobbies or favourite restaurant / food that you’d like to share?
    When I’m not working or spending time with my son, I try to find time to play guitar, write songs, grow veg and cook for friends. I’m currently trying to persuade my wife that we can keep chickens. If I ever have a chunk of money that I can throw at something completely self-indulgent I’ll always aim to take my wife to a really good restaurant.
  9. What is your biggest challenges for the upcoming 6 months? And for the next 30 mn?
    For the next 6 months: continue to build our new advisory services business on a shoestring, so we can invest in some dedicated sales, marketing and customer service resources. For the next 30 min: finish some emails before my crappy laptop battery runs out…
  10. Is there another analyst (a peer in your firm or with another firm) whose work  you rate highly?
    Well of course I think my MWD co-founder, Neil Macehiter, is a brilliant analyst and consultant. Without him we’d be all over the place. But outside MWD, I’ve also had the privilege of working with lots of great analysts. Dale Vile, Gary Barnett, Katy Ring, Jessica Figueras and Eric Woods (in no particular order) all spring to mind.
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Around Mitul Mehta of TekPlus in 10 questions

clip_image002Continuing our occasional series of analyst interviews, we’re delighted to welcome Dr. Mitul Mehta, Managing Director with TekPlus, into the hotseat to share his views on the industry.

  1. What are your coverage areas?
    My coverage area is fairly broad involving most of ICT. This came about due to my background from the very early days in this industry when I was the head of overall ICT research at a major US analyst house – I ended up having to advice a number of the leading end-user clients and most of the major vendors on overall IT and Telecoms direction and impact on their business processes, strategies and M&As. Focusing on too narrow a segment was not on and I had to learn fast to cover most technologies and segments else I could not have enough breath and depth to advice on overall strategy. Also given that a number of departments ranging from Technology areas like Servers, Storage, Software, Security, Networking, Telecoms to Services and Verticals like Banking and Healthcare were all reporting to me, I ended up being a strategist specialising in providing strategic and high level advice to the very senior executives and leaving the number crunching to my analyst colleagues . Over the years at TekPlus I have focused in a similar manner covering a number of areas strategically especially around infrastructure, software and services whilst leaving the number crunching and detailed product analysis and evaluations to my colleagues who specialise in Data Center Infrastructure, Security, Networking, Telecom Infrastructure, IT Services and Verticals.
  2. What are your opinions of the IT Analysis Marketplace and where do you see it going?
    In a way I see it going back to its roots of pre-Gartner times when both Specialist magazines and Analyst houses were both highly influential but could come from the same company, advice and training came from many quarters and an analyst house needed to use various associates and in-house mix to provide the right coverage and depth. I think given the new dynamics in the market place around blogs, free advice and the positioning of the ‘influencer’ the market will once again go through many providers and available avenues for general advice whilst paying big bucks for in-depth knowledge and highly strategic advice involving what actions to take. I believe globalisation will have a major impact and having observed the recent trends from the office we opened in India two years back we can already see that so long as you are experienced and have the knowledge, global brands don’t mean a thing – typically we as a small company still get highly strategic projects both with end-users and vendors in direct competition with some large brands due to the nature and depth of the advice we can provide. I believe this will become more and more true as the emerging markets grow and highly tuned advice comes from smaller analyst groups.
  3. What’s your typical day like?
    Currently most of my mornings go into managing both the Mumbai and London offices and making sure the senior management team and our analysts are all ok and on track. I spend a lot of time on Skype with my Indian office since it has started to grow. Around mid-day I generally have a number of vendor briefings lined up and I spend most of the early part of my afternoons on being productive with client meetings. The evenings are spent on writing or editing our publications.
  4. Now, c’mon, tell me an AR horror story?
    This was some time ago during the time of Compaq having the Alpha platform. I was advising some large financial institutions on the infrastructure landscape and had asked Compaq a number of times on what their intentions were with Alpha. Having spoken to a number of their executives across the board, I was coming to the conclusion that no new money was going into development and soon it would not be strategic for the company. By chance Compaq decided to have a briefing with a few key analysts and when we attended most of us found that no answers were forthcoming and the executive was very ill-advised. Two days later an analyst from IDC and me who were regularly interviewed by the IT magazines were quoted in one magazine under a big front page headline saying ‘Alpha is Dead’. You can imagine the calls that followed. I believe the writer had read between the lines from what both of us were saying and had come to that conclusion. My discussions with the Compaq AR team was to the effect that if you were more straight forward and we were better informed –we could have provided a more informed opinion! The Compaq AR team learned fast and were much better at keeping us informed from there on!
  5. How do you position your firm? What is your business model? (where are your revenues coming from, mix between users and vendors?)
    TekPlus has generally being positioned at the high end of the value stack for an analyst house in terms of us providing mostly in-depth strategy advice to both vendors and end-users around IT in business processes, architectural directions, eco-systems, global delivery models, SMB strategies, management and sales training, sales tools, executive workshops, etc. However recently we have changed direction as our Indian office has started growing and we have introduced a number of services in the lower end of the value stack especially around market forecasts for verticals and emerging markets, product analysis and comparisons, SWOTS and a number of new subscriptions around Security and Verticals. We have around 60% of our revenues coming from vendors – predominantly made up of senior level strategic advice. We see this slowly changing as the subscriptions and publications take hold. Currently around 40% of our revenue comes from end-user consulting from around three major verticals where we have had a presence now for a number of years. We are also bringing out more and more end-user publications so we see the mix here changing over time.
  6. What is your research methodology, in 255 characters or less?  (primary research, F2F or phone, secondary only, etc…)
    We do ‘in-depth bottom up primary research’ mostly via the phone but also F2F for all our publications (forecasts, products and end-user studies). We then analyse the data and findings with a ‘top-down approach’ of senior analysts and consultants sitting and discussing the data and then build up a view of our findings. We always have a detailed methodology published with all our products and clearly state up front how we undertake each project or publication.
  7. Any favourite AR professional you’d like to mention? Any why?
    Many over the years but a few that stand out – Bill Reed (IBM), Ludovic Leforestier (Oracle), Signe Loenberg (Loenberg-AR), Kim Horner (CustomerClix) and Malee Dharmasena (Cisco). Why? –in one answer they do not bullshit and tell you as it is, appreciate your value and make an effort to put the right calibre of executive in front of you!
  8. Tell us about one good AR practice you’ve experienced or one good AR event you’ve attended.
    The good meetings have always been when the executive knows his stuff and is not just marketing a message or telling porkies (some still do!). As an analyst who has been around – sometimes longer than the executive, you know what is in the company, where they are heading and what generally they need to focus on. So please put people who know what they are talking about in front of analysts. The early Cisco WW meetings with around 20-30 analysts and senior executives were very good. Your time was well spent and you got the answers and interaction you wanted. The same could be said of the early HP WW events.
  9. What are your offerings and key deliverables?
    TekPlus offerings are split into three boxes:
    1) High end Consulting
    2) Publications and Subscription Services
    3) Pathways

    High-end consulting is a key part of our business both at the end-users and vendors and we tend to do a number of senior/board level assignments.

  10. Our subscription services on the vendor side are split into two – customised strategic intelligence programmes (SIPS) ( currently on SME, Services, IT Enterprise, Next Generation Networks and The Channel) where we give regular monthly guidance, messaging as well as sit in quarterly meetings and Market Intelligence services (MIS) which consist of both market data and strategic guidance. We have just launched in the last two weeks new MIS subscriptions in security and health verticals. We also have a service directed to the end-user whereby our corporate advisories, SWOTS, Product evaluations, etc are given out free to them. We also produce a number of general publication reports around forecasts, end-user studies and guidance reports.
    In pathways we generally train executives and IT managers to new technology implications, vertical guidance, technology directions, sales training etc. They are generally delivered via workshops.
  11. What is your biggest challenges for the upcoming 6 months? And for the next 30 mn?
    Making sure our new subscription specializations get established. Grow our services in Asia and make sure the Indian office continues to grow at a high rate. Make sure the projects are still coming in despite the slow-down. In the next 30mins – making sure I am ready for my client meeting.
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Around Josh Krischer from Josh Krischer & Associates in 12 questions

Josh KrischerThis week, in our continuing series of analyst interviews, Josh Krischer, founder and principal analyst with Josh Krischer & Associates, shares his insight on the IT analysis market.

  1. What are your coverage areas?
    I cover Mainframes, high-end computing, storage, disaster recovery techniques and data center consolidation.

  2. What are your opinions of the IT Analysis Marketplace and where do you see it going?
    Vendors, in particular large companies, tend to devote too much attention to analyst firms rather than to individual analysts. Much bigger spending with the large companies and not enough support for the small, independent shops.IBM EMEA, for example range the analysts according to their influence and reputation and not for which company they work. For example, despite being a “small shop” I evaluated last year several RFPs among them most likely the largest storage RFP in EMEA (two digit million EUR)
    Some time ago, giving interview to a German journalist I was asked what is the difference between the services which a small company (like mine) can give in comparison to the large players. My answer was that in analogy it is like the differences between a department store and a boutique. I can tailor my services better to customers’ needs.
  3. What’s your typical day like?
    Every day is different; emails, projects, meetings, admin , marketing, vendor briefings, writing, etc. Storage is very dynamic industry, with constant flow of news on announcements, acquisitions and new innovations therefore I spent a lot of time on self-study and research.
    For example an excerpt from a proposal for RFP evaluation:

    Scope of the Work
    To fulfil the above obligation, the Service Provider will provide the Client with the Service provider who shall perform the following tasks:

    1. Prepare validity proof of the vendors’ claims.

    2. Set decision criteria matrix and assign weights for each proposal according to this matrix.

    3. Verification of the assessment prepared by the procurement team.

    4. Prepare numerical and graphical presentation of each vendor proposal.

    5. Prepare price comparisons (against the prices obtained in other, especially European, countries) and suggestions for the negotiations with the vendors.

    6. Deliver arguments for negotiations and support during the negotiations with the vendors

    7. Comparisons of the proposals from the strategic point of view and according to bank requirements

    8. Prepare management summary and recommendations.

    9. PowerPoint presentation of points 1-7

    10. Two days discussions with technical and management staff in xxxx .

    Depends on the RFP size such evaluation will take from 3 to 10 days to complete. In my previous life, working for a large analyst company the output was usually 30 minutes conference call sometimes followed by an email.

  4. Now, c’mon, tell me an AR horror story?
    Too many; all the vendors which „danced around me“ when I was VP research in Gartner but disappeared since I left.
    A funny AR story (not bizarre) on NDA and confidential information:
    Being a new analyst I called Steve Bardige (AR manager EMC) and ask him about a project with code name „calypso“. After asking the question I could hear Steve fainting on the other side of the Atlantic. After few second he answered; „Josh, you are not supposed to know about this project and not to mention even this code name, how did you find about it?“ I answered, „it was easy, one of EMC marketing guys in Germany made a presentation about Calypso on GUIDE/SHARE (IBM users forum) meeting in Hamburg.
    The morals of the story are: 1) that in some companies the AR are too paranoid in relation to secrecy 2) Giving information to customers before telling it to analysts may put analysts ( who the users expect to know everything) in inconvenient situations 3) sometimes an analyst may know more than you may expect.
  5. How do you position your firm? What is your business model? (where are your revenues coming from, mix between users and vendors?)
    In 2007, about 60% of my turnover came from IT end users: I work with them on various projects, including RFP evaluations. With vendors, I author positioning papers, technical white-papers and carry-out sales training.

  6. What is your research methodology, in 255 characters or less? (primary research, F2F or phone, secondary only, etc…)
    Trying to attend any vendor briefing which I can (and trying to stay awake), speaking with customers and trying to learn from their experience. Trying to listen and to ask as many questions as possible. Searching daily for new information and evaluating it. Usually have more value speaking with CTOs or product managers than with CEOs.
  7. Any favourite AR professional you’d like to mention? And why?
    Hans-Jürgen Rehm IBM Germany, Bill Reed of IBM EMEA, Ludovic Leforestier of Oracle (ex-IBM EMEA), Steven Zivanic of DataDirect (ex-HDS US) – always very helpful in good times and bad times.]
  8. Tell us about one good AR practice you’ve experienced or one good AR event you’ve attended.
    Never lie to analyst and try not to waste his time
  9. What are your offerings and key deliverables?
    RFP evaluations, Assistance with RFP preparations, Pricing evaluations & negotiations with vendors, Strategy development, Proofs of concept, Refresh of knowledge.
    Competitive analysis, SWOT analysis,Operations management & engineering
    Presentation preparation & delivery, Market analysis & business development

    Pre-sales consulting, Authoring & education, Keynote speeches, Revitalizing and motivating sales organizations, Sales training, New product opportunity – research and introduction ,Major account development and management, Marketing communications planning
  10. Any hobbies or favourite restaurant / food that you’d like to share?Gardening, carpentry. Any food ( with the exception of English) which is “dead” in particular Thai, Lebanese and Italian]
  11. What is your biggest challenges for the upcoming 6 months? And for the next 30 mn?
    To be the best analyst in the areas which I cover
  12. Is there another analyst (a peer in your firm or with another firm) whose work you rate highly?
    Dave Russell, Gartner – professional, fair and modest
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Around Ray Wang from Forrester in 10 questions

Ray WangThis week we have the pleasure of interviewing R “Ray” Wang from Forrester Research. In his spare time, he also contributes to the insightful Software Insiders blog. Thanks to Ray for his insights on the Software industry and also some thought provoking views on the IT Analysis industry too.

  1. What are your coverage areas?
    Research agendas for the business process and applications role focus on sustainable enterprise application strategies that include areas such as organizational readiness, vendor selection, software licensing and pricing, contract negotiations, instance consolidation, and SOA strategies for packaged apps such as ERP, Order Hubs, and Project Based Solutions. In addition, research focuses on business processes such as the order management cycle and continuous customer management, and I look at functional areas such as customer data integration and the impact of service-oriented architecture (SOA) on packaged applications. From a technology strategy perspective, I spend time evaluating the the emerging area of software ecosystems for SI’s and ISV’s.

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Around Rüdiger Spies from IDC in 9 Questions

R SpiesThe IIAR has started a series of email interviews, where analysts from around the world are presented. We have talked to Rüdiger Spies from IDC . Thanks again fo him for the time he spent to give us some insight about IDC and the industry.

 

 

1. What are your coverage areas?

A) It’s pretty broad – basically Enterprise Applications (ERP, CRM, SCM, DW / BI, etc.) combined with architectures (SOA), integration technologies and related applications (i.e., BPM, workflow, mashups, social computing). As enterprises tend more and more to establish a common platform as their backbone system, integration among the different pieces becomes more weight than pure point to point approaches technologies. Seamless integration and cross system, cross dependent and cross enterprise workflows become paramount to success in multi-enterprise business networks.

B) A second focus area is intellectual property (i.e. patents, trademarks, IP portfolios, licensing). I am working with the patent law firm DHS in Munich, Germany and focus on the high-tech industry.

 

2. What are your opinions of the IT Analysis Marketplace and where do you see it going?

The market has matured and will continue to do so. A number of niche and boutique firms have grown under the price umbrella of the three big players. Computer technologies will continue to need advice at management level, however required skill levels and visible engagement of solid analysts will continue to increase. Lightweight analysis is in many instances already available on the internet. I think also the
requirement to think across technologies, across vendors and across subject area will increase.

 

3. What’s your typical day like?

Well, in the morning I get up, have my tea and start to work. That might be in Munich, Paris, London or in Boston or wherever our services are required.

 

4. Now, c’mon, tell me an AR horror story?

The day before the official analyst conference started the vendor had organized some outdoor activities. Unfortunately, two of my colleagues got seriously hurt during the outdoor activities. That was not a good
start to the conference.

 

5. How do you position your firm? What is your business model?

We are global IT and related industries market and trend watchers with the longest successful track record in the IT analyst market.

 

6. What is your research methodology, in 255 characters or less?

The research is going into many dimensions. There are ongoing market development studies that are based on a globally integrated model.
There are region or country specific studies and there are studies that are developed as part of special interest groups. All quantitative results and qualitative trends are based on primary industry research. In the vertical industries we rely on a team of experienced industry professionals. Overall the approach is structured and consistent – the best results combining a top down and a bottom up approach.

 

7. Tell us about one good AR practice you’ve experienced or one good AR event you’ve attended.

Good events respect the time constraints of analysts and care about travel convenience. Don’t choose strange locations. And the best AR people should work in a similar manner as analyst do. This way vendors are able to coordinate AR work on a global level.

8. What are your offerings and key deliverables?

 

In a nutshell – on one hand everything vendors need to know to make future oriented strategy decisions … and on the other hand everything required to tactically address specific markets. End users get the best insight into trends and mid to longer term developments in the industry that is influencing their ability to operate

9. Do you have any hobbies or favourite restaurants / food that you’d like to share with us?

 

Analysts are in many instances social people, however they still care about their privacy.

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Around Ben Wood from CCS Insight in 11 Questions

ben Wood matrix Today we hear from Ben Wood who is a director at CCS Insight and one of the best known analysts in the mobile world. He and others in the CCS Insight team can be found blogging here.

1. What are your coverage areas?
CCS Insight specialises in research about the mobile and wireless industry — but we have a diverse range of customers from all sectors, because mobile is on the agenda of almost every company these days. Personally, I’m best known for my knowledge of mobile devices and everything that is associated with them — applications, services and so on. Continue Reading →

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Around R. David Hofferberth of Service Performance Insight in 12 questions

R. David HofferberthContinuing our series of analyst interviews, next into the hotseat is David Hofferberth, from Service Performance Insights, one of the few analysts covering the Professional Services market -a huge but little spoken about industry.

  1. What are your coverage areas?
    I cover business applications that are used in the professional services sector. Traditionally, these have boiled down to include Enterprise Resource Planning (ERP) and Professional Services Automation (PSA). However, now I am also beginning to review other applications that include Human Capital Management (HCM), Procurement and Business Intelligence (BI) The lines have begun to blur as more product-driven organizations realize services will become one of their core differentiators going forward, I am now actually spending more time now talking to the professional services divisions of these companies.
  2. What are your opinions of the IT Analysis Marketplace and where do you see it going?
    There are obviously fewer major analyst firms than there were a decade ago, similar to what I have seen in the business application market. I would expect there will always be three to five large IT analyst firms to keep the market competitive and provide different points of view. However, I have seen a number of analysts, including myself, who have ventured out on their own. This independence has allowed us to focus on specific areas of interest, without the need to change our area focus every time some new supposed “breakthrough technology” comes along.
  3. What’s your typical day like?
    I have a long but enjoyable day typically. My commute is very short, as I only have to walk up one floor to my office. That is when I am not traveling. I begin each morning scanning the e-mail I received overnight as well as the headlines from the various technology and business-related periodicals. In the morning I normally interact with people over in Europe, while later in the day I speak with people on the West Coast and Far East when necessary. I try to deliver any information that is asked of me in the morning, as I prefer to spend my afternoons conducting research and writing.

  4. Now, c’mon, tell me an AR horror story?
    I have only had two AR interactions that went a poorly in my ten years of being an analyst. The sessions were argumentative and not very productive for either me or the company I interviewed. Ironically, neither of these two organizations lasted six months after my meeting with them. It probably came down to their ego in trying to tell me how the world has changed, and my disagreement that what they were doing was really world-changing.
  5. How do you position your firm? What is your business model? (where are your revenues coming from, mix between users and vendors?)
    I established my firm so that I could continue my research into workforce productivity through the use of information technology. Ideally, I conduct research in the professional services sector and how they use technology, then publish the research and sell it on my website. From time to time I do consulting with end-user organizations when they have a specific need such as an independent opinion of their application infrastructure and where they should go ahead going forward. I also give speeches at a number of software conferences as well as other independent conferences focused on specific topics that interest me. These conferences generally bring leads for additional work, as well as provide me contact information on organizations that I eventually survey. Currently my revenue is approximately 75% from end-user organizations and 25% from independent software vendors.
  6. What is your research methodology, in 255 characters or less? (primary research, F2F or phone, secondary only, etc…)
    I conduct primary research via surveys, by phone, or in person. I believe that primary research is fundamental to my ongoing success.
  7. Any favourite AR professional you’d like to mention? And why?
    I will say a Ludovic Leforestier of Oracle because he is the one who introduced me to this Blog. Most of the AR staffs that I have met with keep me informed on a regular basis. However, Ludovic does a better job than most of keeping the current with Oracle’s activities.
  8. Tell us about one good AR practice you’ve experienced or one good AR event you’ve attended.
    The larger software firms typically have the most seasoned and polished AR practices. They understand the importance of keeping analysts informed in a timely manner. Analysts don’t like to be caught off guard when announcements are made. I especially like it when they provide me with concise information on current announcements in a book or PDF format, so that I can keep it and review as needed. I also like when these organizations provide me with a CD or thumb-drive with all of the relevant presentations on them that I can use as needed.
  9. What are your offerings and key deliverables?
    My firm has a number of offerings: from marketing strategy, to solution development, to presentations to reports. Each of the offerings have key deliverables that range from a one page a write up of the meeting that I attended to more customized research and analysis, which ultimately leads to presentation slides.
  10. Any hobbies or favourite restaurant / food that you’d like to share?
    One of the great things about being an analyst is that during your travels you have the opportunity to eat at many great restaurants. Currently, my favorite restaurant is Boulevard in San Francisco. However, it is always nice to stop at a Wolfgang Puck restaurant during my travels. In London, my favorite restaurant is the Bleeding Heart, which combines excellent food and an intriguing atmosphere.
  11. What is your biggest challenges for the upcoming 6 months? And for the next 30 mn?
    When I became an analyst again two years ago I thought that I would be spending a majority of my time covering the PSA market, as that is where I gained market credibility a decade ago. However the ERP solution market has begun to make significant inroads in the professional services sector. I must continue to research the ERP solutions, as they are much more complex than the PSA solutions I spent most of the last decade covering. It is important for me to understand each of the vendors’ integration strategy, and how that will improve performance going forward. I suppose for the next 30 minutes I must work hard to get this document completed, as well as handle a number of phone calls that continue to interrupt me.
  12. Is there another analyst (a peer in your firm or with another firm) whose work you rate highly?
    There aren’t many analysts who cover business solutions for the services. I would suppose that I always had a lot of respect for Matt Light at Gartner Group who occasionally ventures into this area.
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Around Robin Bloor from Hurwitz & Associates in 12 questions

robinbloorhimself.jpgIn the second of our series of ‘email interviews’, we open up the IIAR blog to Robin Bloor (@robinbloor) of Hurwitz & Associates (and yes, the founder of Bloor Research) to share his views on the industry.

1.What are your coverage areas?
All technology except business applications such as SAP ERP or Oracle’s PeopleSoft.

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