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Around Tom Reuner from HfS Research in 10 questions

Tom Reuner SmallToday we ask our infamous ten probing questions of Tom Reuner (LinkedIn, @tom_reuner) from HfS Research where Tom Reuner is now the Managing Director of IT Outsourcing Research.

 

Questions:

1.    What are your coverage areas?
IT and business services. My remit is to drive the HfS research agenda for the “As-a-Service Economy” across SaaS applications, cloud eco-systems and IT. Together with my HfS colleagues I will continue to develop the research around process automation and cognitive computing in both IT and business processes.

2.    What are your opinions of the IT Analysis Marketplace and where do you see it going?
As I am getting old, now and then I indulge in memories of the good old days when I started at Gartner. The industry was in its infancy and even my modest knowledge did go a long way. These days an analyst has to be a segment specialist, being able to consult on very specific problems and be perceived as influencer through social media or more traditional means. The ubiquity of social media has not only changed the channels for research but introduced the notion of immediacy. HfS is at the forefront of reinventing the analyst model and that is part of the reason why I opted to join the folks. However, the downside in the industry is the consolidated nature of the analyst space with clients gravitating toward the big brands largely to mitigate risks and play the brand equity game.

3.    What’s your typical day like?
Luckily there is no such thing as a typical day. Suffice it to say being German I try to be organized but any schedule is constantly being re-written by clients and industry events. Ever since I had my own analyst firm, the boundaries between work and private life are being blurred as the laptop plays a significant part in both spheres. On “quieter” days when I am not travelling even before the first coffee I check the inbox and on industry events. The morning is mostly spend tracking the industry news flow and talk to clients. In the afternoon I will try hard avoid being a master procrastinator as my lovely wife calls it and work on deliverables.

4.    Now, c’mon, tell me an AR horror story?
The AR community is doing a terrific job battling with their internal stakeholders while feeding the insatiable appetite of us analysts for information and briefings. As for horror stories what happens in the community stays within the community. However, where I roll my eyes when companies or AR folks do a blind or unsophisticated tiering. I have worked for Gartner and I had my own firm. – which represent the extremes in the analyst food chain. Having seen one vendor having seating arrangements at a briefing where the front row was exclusively reserved for Gartner folks regardless whether they even cover the vendor was such an eyebrow moment.

5.    How do you position your firm? What is your business model?
As a boutique firm you constantly have to differentiate and to stay ahead of the market. At HfS, we’re the leading analyst authority and knowledge community for the global services industry. We also exist outside of the walls of the CIO’s office and cover business operations, such as finance, HR and supply chain, while most of competitors are still firmly stuck only covering IT and technology speeds and feeds.  We actually get deep into the weeds of business processes to understand how they are enabled and optimized by technology. In addition, our knowledge community of more than 100,000 services professionals is a huge differentiator for us as we can constantly test the pulse of our network with our regular surveys (we talk to more than 5,000 buyers of IT and business services a year). Our webcasts get over 1000 people regularly in them and our research and blogs / soundbites are read by thousands of readers everyday. In short we’re as much as media brand these days as we are analyst – service buyers love our insight and networking, while vendors love our strategic guidance, data and influencer over the buyer.

Our revenues come from four channels: 1) Enterprise uses/buyers of IT and Business Services; 2) “Big 4” Management Consulting firms; 3) Investors and PE; 4) Services and Tech vendors. Our mix is: 1) Enterprise uses/buyers of IT and Business Services – 40%; 2) “Big 4” Management Consulting firms – 15%; 3) Investors and PE firms – 10%; 4) Services and Tech vendors – 35%

6.    What is your research methodology?
A unique blend of thought-leadership that is underpinned by primary research and real-time survey data from our network. The thought leadership is enhanced through broad C-level access while the primary research is leveraging HfS’ vast community, I haven’t come across any other firm with a comparable focus on primary research.

7.    Any favourite AR professional you’d like to mention? Any why?
There are too many to single anybody out, but representative for the community a few names jump to mind. Veterans (in the best sense of the word) like Clare Loxley at HP or Jacqui McCouat at IBM, though they have moved on to pastures new. People like Ani Mukherjee at HCL who has grown in statue ever since we met and we have become good friends and shared the odd cigar. Representative for the many small vendors in process automation who don’t have dedicated AR functions, Daniela Zuin at IPsoft is the pick of the bunch. What all of these folks have in common is that they understand my requirements, are proactive and just fun to do business with.

 

8.    Any hobbies or favourite restaurant / food that you’d like to share?
I wish there would be more time for escapism, but travel and work takes up a lot of my time. The more I treasure the time we can spend with family and friends, often I end up cooking which I really enjoy. At my advanced age these indulgences need to be balanced by as much sport as possible to stay reasonably in shape. Restaurant? The best find for a long time is the The Chancery in Central London. A new up and coming chef who cooks sublime and innovative dishes.

9.    What is your biggest challenges for the upcoming 6 months? And for the next 30 minutes?
One of the reasons for HfS to approach me was to take their coverage into adjacent segments and to broaden the client base. Some of this research will be taking me outside my comfort zone but that is equally exiting as it is challenging. That is the only way you evolve as an analyst. As a company to scale while retaining the high quality of research and maintaining a unique culture is another challenge that we all will be working very hard on.

10.  Is there another analyst whose work  you rate highly?
I had the privilege to work with many outstanding analysts over the years. Many of them have become good friends and there are too many to mention. When I started out as an analyst I learned my trade at Gartner from shadowing Steve Brazier who now heads up Canalys. Without aiming to flatter my boss, Phil Fersht is constantly redefining the boundaries of what it means to be an analyst. And last but by no means least, Ian Brown at Ovum. He is an unsung hero but one of the smartest and nicest guys in the business.

Related Articles …

IIAR Webinar – A Fiery Fireside Chat with R “Ray” Wang of Constellation Research and Phil Fersht of HfS.
Around Phil Fersht from HfS Research in 10 Questions
HfS Research and Sylvan Advisory combine to form HfS Consulting – a service line of HfS Research

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Around Rajesh Ranjan from Everest Group in 10 questions

Rajesh RanjanToday we ask our infamous ten probing questions of Rajesh Ranjan (LinkedIn, Blog) from the Everest Group. Rajesh Ranjan, is the Vice President of the Everest Group’sBusiness Process Outsourcing (BPO) research program. Rajesh is also a frequent participant and presenter at industry forums.

  1. What are your coverage areas?
    I cover Business Process Outsourcing (BPO) and associated next generation global services themes such as Business-Process-as-a-Service (BPaaS) and Analytics. Continue Reading →
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Around Cindy Jutras of Mint Jutras in 10 Questions

Cindy JutrasToday we ask our infamous ten probing questions to Cindy Jutras (LinkedIn, Twitter) from Mint Jutras. Cindy published hundreds of research papers whilst at the Aberdeen Group and now offers a number of services independently, through Mint Jutras.

1. What are your coverage areas?
Enterprise Applications with ERP at the core. But it is getting harder and harder to tell where ERP ends and other applications begin, so you will see me expand into performance management, HCM and others. And of course cloud and SaaS are key. Continue Reading →

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Around Peyman Mestchian of Chartis Research in 10 questions

Peyman MestchianToday we ask our infamous ten probing questions to Peyman Mestchian (LinkedIn) from Chartis Research.

1. What are your coverage areas?
I cover risk and compliance technology or “RiskTech” for short. This is a relatively broad market sector. Sub-segments of our coverage include financial risk (market, credit, liquidity), operational risk, financial crime risk and energy trading risk. Fundamentally we look at the role of technology as an enabler for enterprise risk management across financial and non-financial sectors.

Continue Reading →

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Around Leslie Ament from Hypatia in 10 questions

Hypatia_CameoToday we as our infamous ten probing questions to Leslie Ament (@Hypatia_LeslieA, LinkedIn) from Hypatia Research Group.

  1. What are your coverage areas?
    Our team covers enabling technologies and services that empower organizations to capture, manage, analyze and apply customer and market intelligence to accelerate performance and to enhance profitability.  These include: Information Management, Data Integration, Governance, Risk and Compliance ; Customer Intelligence such as CRM, Social Intelligence, Customer Service & Support and Digital Marketing ;Business Analytics inclusive of: Business Intelligence (Operational Reporting), Advanced/Predictive Analytics, Text/Contextual Analytics, and Big Data Analytics ; Service Providers such as Management Consultancies, Marketing Services Providers and Agencies. Continue Reading →

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Around Chris Lewis from Lewis Insight in 10 questions

This #friday’s post is about a minor celebrity of the telecoms world. After a rich career at Yankee (now 451Chris Lewis / Lewis Insighst), Ovum and IDC, Chris (@chr1slew1s, LinkedIn) has now set up his own indie consultinng firm under the eponymous name of Lewis Insights. Read on!

  1. What are your coverage areas?
    After over 30 years of working in telecoms & networking, I cover all aspects of the industry and related value and supply chains.  I believe my strength lies in taking the whole picture and understanding how the pieces fit together. In short, telecoms is entering a period when the economic laws of demand and supply will kick in as telecoms becomes part of the broader ICT eco system, so that’s my focus! Continue Reading →
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Around Tim Gower from Kable in 10 questions

Tim GowerThis week, we’re pleased to introduce you with Tim Gower (LinkedIn) from Kable. Some might remember him from his Ovum and Datamonitor days. Don’t forget to join the IIAR Webinar next week with his management to hear more about Kable.

  1. What are your coverage areas?
    My role at Kable is to run our Global ICT Intelligence offering, which provides a broad mix of data-driven tools and analysis, looking at ICT investment trends across numerous geographies and vertical markets. We forecast enterprise ICT spending at both a market and individual customer level, and track the performance of ICT providers to highlight relevant opportunities for our clients. Continue Reading →

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Around Duncan Brown from PAC in 10 questions

Duncan Brown photo

Today, we’re profiling Duncan Brown (@duncanwbrown, LinkedIn, blog) who has just come back to the analyst world as Director at PAC (Pierre Audoin Consultants). Previously, Duncan was on the dark side with Influencers50 and when as an analyst at IDC and Ovum.

Duncan will be with other PAC members this Wednesday at the IIAR Café in London and the IIAR Webinar.

  1. What are your coverage areas?
    Everything! I’m a complete jack of all trades (and a master of none?). I’ve covered everything from CRM and ECM to e-payments and open source. And services. And printers. And…oh you get the idea. I’ve been around long enough to have seen everything at least once. Don’t you think the IT industry just keeps reinventing old problems as new ones to solve? These days I’m actually more interested in how IT firms go to market – they are generally appallingly poor at marketing themselves and their wares. Continue Reading →

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Around Phil Hassey from capioIT in 10 questions

Following on from the recent IIAR APJ panel discussion on New Analyst Firm Business Models, we hear from Phil Hassey – Founder of capioIT. Phil set up the company two years ago having established the Australian and Services business units at Springboard Research  where he was Vice President and been Services Director for IDC. He is widely regarded as one of the leading IT experts in the Asia-Pacific region. You can hear more via his blog and on twitter.

  1. What are your coverage areas?
    capioIT focuses on emerging technology and delivery models in emerging markets. From that footing there is a focus on integrating the emerging and disruptive business models from technology to the business.
  2. What are your opinions of the IT Analysis Marketplace and where do you see it going?
    The broad church that is the IT Analysis marketplace is on the cusp of fundamental change. The days of IT analyst firms from New England completely dominating the market will reduce with increased opportunity and demand for insight from emerging markets (geographic and technology) based analyst/advisory firms. Continue Reading →
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Around Ben Woo from Neuralytix in 10 questions

In this interview Ben Woo, MD & Chief Strategist at Neuralytix, Inc. explains a little more about his background and company. Ben founded the company two years ago having worked as Programme VP at IDC for five years where he was responsible for advising clients on the evolution and trends relating to data storage systems. He also spoke at large events including the Big Data conferences worldwide. You can find out more about Ben through his LinkedIn profile and keep up to date via his blog and twitter.

  1. What are your coverage areas?
    We take a very different approach to market coverage. While most analyst firms cover technology areas, Neuralytix covers the business value of IT. We take a business problem, and discuss how various technologies apply to the problem.
  2. What are your opinions of the IT Analysis Marketplace and where do you see it going?
    Despite being an alumnus of a very large analyst firm; we believe that most IT vendors are interested in the opinions of independent analyst firms. We also believe that analysts will become influencers. (Not that they were not before). However, those analysts who have greater influence on social media and other new media will be more relevant than the traditional report based publication model. Continue Reading →
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